The safety of our customers and staff is of utmost importance. For this reason we have took significant steps to ensure our store is ‘COVID safe’. This has been done by reviewing government advice, online scientific evidence and tips from our international designers.
Note: With time and in-line with government advice we will look to relax some measures where possible.
Hand sanitisers are available at our store entrance and throughout. All visitors are required to sanitise as they enter. Masks and gloves are also available upon request.
We will stagger parallel appointment times to limit the number of people browsing on the shop floor.
We will operate on an appointment only basis to stop unexpected flow of visitors into the store.
Video calls to your family and friends during your appointment will be encouraged.
Bride + 2
Each bride can bring a maximum of 2 guests with them to the appointment.
We have devised a detailed checklist for cleaning after each appointment. A buffer time has been introduced between appointments to allow our staff time to complete the checklist prior to each appointment.
Our consultants will retain a 2m distance where possible. During try-on of wedding gowns they will wear face shields and will advise the gown to be worn bottom up and not overhead. Our consultant will guide and keep the process as autonomous as possible.
Alternate Changing Rooms
We will alternate our appointments across our 3 large changing rooms.
We are replacing our complimentary tea & coffee with sealed water bottles.
Dresses tried on by Brides will be placed on a Quarantine aisle for 72 hours and kept separate to the other gowns. They can be viewed but only tried on once they exit quarantine.
By booking an appointment with us, you are agreeing that you are happy with the measures in place and will ensure you adhere to the government guidance during your visit. You also will inform us if you or your guest has any known symptoms or have been in contact with anyone with symptoms and need to self isolate. Anyone who visits showing such symptoms will be asked to leave.